Frequently Asked Questions
- How can I pay?
- We accept Visa, Visa Delta, Visa Debit, Mastercard and Maestro.
- You can use America Express only by selecting 'PayPal Express' at the Shopping Basket page - American Express is not accepted on our own Checkout page.
- Cheques should be made payable to Lennoxlove Book Festival. Tickets must be paid for at time of booking and are non-refundable.
- Can I purchase tickets at the door of the event?
- Tickets for Lennoxlove Book Festival are limited and may therefore not be available for purchase at the door on the day of performance.
- Do I qualify for a concession ticket?
- Concession tickets (C) are available to students, registered disabled (plus one carer), registered unemployed, under 16s and Young Scot cardholders. Proof of entitlement will be required.
- When will I receive my tickets?
- We start posting tickets w/c 19th September, after which they should be with you 3-5 working days from when you place your order.
- What are the Box Office opening times?
- You can contact the Box Office by calling 0844 357 7611 Mon - Fri 10.00am - 5.00pm . An answerphone is available at all other times.
- Are there facilities for those with additional needs?
- All venues have wheelchair access, with limited access to The Chapel. Please ask for individual venue access details when booking. Seats on the front row or by the central aisle can be reserved for ticket holders with disabilities, subject to availability. To arrange, please phone the Box Office in advance.
- An induction loop system is available in the Great Hall and Hamilton and Festival Marquees.
- How long are the events?
- Events are one hour long unless specified.
- Is my seat reserved?
- All seating is unreserved.
- What happens if I arrive after the performance has started?
- Events start punctually. Members of the audience may not be admitted after the beginning of events.
- Is there a booking fee?
- Yes, all purchases, except for Friends Memberships, are subject to a £1.50 booking fee per transaction.
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